+44 (0) 207 422 5980

insurance-protection-banner

Insurance and Protection

As a result of regulation and product complexity, up until a few years ago, the UK Insurance Market had evaded technological and digital change. Digital innovators and disrupters, after transforming books and music publishing, shopping and travel, turned their attention to banking and wealth management. Inevitably, through the advancement in technology and related services, the Insurance sector is now having to come to terms with the abundance of opportunities that the digital era brings.

These breakthrough technologies create new opportunities, enabling new products, services and distribution channels, including wins for the consumer by providing clearer, transparent information, especially in relation to product features and pricing. However, legacy issues still exist and with the ramifications of the mis-selling of Payment Protection Insurance (PPI) still being felt and set to continue after the recent “Plevin” ruling, there are continued thematic concerns in relation to the fair treatment of customers.

The introduction of the Insurance Distribution Directive (IDD) in October 2018 will help to reduce conflicts of interest which has been inherent to the sector. Complex layers of brokering, processes, commission structures and a lack of transparency in customer transactions have been key drivers in customers being exposed to unsuitable low value products which has resulted in increased complaints volumes being experienced across many personal product lines.

Rectifi’s Complaint Handling and Customer Resolution Services provides expert, qualified and experienced resource for investigating and resolving customer and 3rd party complaints and disputes ensuring superior customer experiences and fair outcomes. Our resources are typically deployed to provide support with customer complaint contact and acknowledgement, root cause, letter writing, maintenance and updating of the complaints log, file collection and scanning all within FCA guidelines and timescales.

Let's talk

We understand how important effective and efficient remediation and complaints management is for a business. For all enquiries, or if you need urgent assistance, please contact us.

Contact us

Gotop
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential

More Details